Insurance and Billing Policies

Memorial Village ER participates with private insurance plans but is not able to accept Medicare, Medicaid, Tricare, or CHIPS. We also accept out-of-pocket payment in the form of cash, checks or credit cards.

Billing Policy

During your visit to Memorial Village ER we will collect your emergency room co-pay, which will be due in full at that time. Your insurance provider will be billed for the remaining charges.

Please note that emergency rooms must maintain a significant degree of preparedness at all times in order to effectively treat all patients’ emergency medical needs. Maintaining this high level of preparedness is more expensive than at other, non-emergency medical facilities. Emergency rooms will charge a facility fee to each patient in order to offset those costs and ensure that every patient has access to the life-saving care that they need. Our facility fee is calculated according to a point system based on multiple different factors including procedures performed, complexity of the physician/patient interaction, potential liability, and patient acuity.

If you have questions about your Memorial Village ER bill or our billing and insurance policies in general please contact billing at 832-699-3777

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Understanding Your Bill and Insurance Benefits

Medical billing can seem complicated and overwhelming, but we strive to make the process as simple and transparent as possible for our patients.

Patients with health insurance will get a statement called an explanation of benefits (EOB) in the mail from the insurance company that will explain the charges. It’s important to remember that your EOB is not itself bill; it is simply a statement explaining what was billed, how much was covered, and how much may be left over. Depending on your insurance plan, there may be remaining charges associated with the visit that will be your responsibility.

Memorial Village ER honors “in-network” deductibles and benefits for all private insurance plans. We will inform your insurance provider that our facility honors in-network benefits.

To understand the process and your benefits better, make sure to read the EOB you get from your insurance provider. This will help you to understand your policy coverage and other details like deductibles and co-insurance, as well as whether or not any other charges will be your responsibility.

This facility is not a participating provider in any health plan provider network. HOWEVER, by state law, Your insurance company is REQUIRED to process your ER visit at in-network benefit levels.